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RPGStash FAQ
Are you affiliated with any developers/publishers?
Not at the moment. All services accessible on RPGStash are provided by gamers for gamers.
Is RPGStash shop legit?
Yes, RPGStash.com is a legit, well-reputed, and steadily growing business. We have been meetingthe needs of tens of thousands of customers since our inception in 2004 and we have got fullytransparent third party review ratings and certificates to prove it.
How can I contact you?
Our live chat accessible on the right hand side of the website. If LiveChat widget is notdisplayed please try to click here to start thechat.
You can also email [emailprotected] but response time may not be as fast.
I have seen a cheaper shop. Can you match their price?
We do not do price matching at moment. Our focus is to provide a high quality service forcustomers that value delivery speed and security. When you order from a cheaper shop you willfind that you normally have to wait a long time for your delivery. Sometimes an eternity. Youmay also get your game account banned or have your purchased goods retracted when you order froma cheap shop. Here at RPGStash we put lots of continuous effort into keeping ourselves and ourcustomers well stocked and secure and this adds to the price tag. If you are serious about yourgaming, then it's worth every cent to order from us.
How do I place an order?
First you must register a user account. Then navigate to your game of choice using the "SelectGame" drop down menu at the top left. Choose a category in the left sidebar to access theavailable game services, add what you want to cart, move cursor to cart - located at the righthand side of the website header - and click checkout to proceed with payment. Please observethat minimum order is 1 USD! You can choose among a variety of instant online payment options.If you are a first time customer paying with card or PayPal we will call you on your providedphone number before we process your order. Read more about all our featured payment options here.
How do your chest products work?
Please read our Chest FAQ.
What payment options are there?
You can pay by PayPal, debit card, credit card, prepaid card, paysafecard, Bitcoin, webmoney,SMS, phone, mobile, cash, bank transfer, iDEAL, Bancontact Mister Cash, and a variety of otheroptions. You can also top up your prepaid balance using micro payments such as SMS or phone andthen pay from that balance in our checkout. Read more about our payment options here.
Why won't my prepaid / debit / credit card work?
Make sure you are entering all information correctly. In case it still does not work there are anumber of possibilities to consider. Not all cards are supported by payment gateways such asPayPal. Typically only VISA, Mastercard, Discover and American Express will work. If you arepaying by debit card you may also have reached your predefined spending limit or simply run outof funds. Contact your financial institution to find out. If you are paying as an unregistereduser via a payment gateway such as PayPal, you may also have reached the spending limit forunregistered users in which case the remedy is to register and verify a PayPal account tocontinue making payments.
Why won't we accept a friend or family member's debit/credit card?
As a financially regulated company we need to ensure we know the identity of our customers, andthis includes the source of the funds you pay with. We prohibit anyone who isn't named on thecard from using it to protect ourselves from fraudulent orders. If the authorized cardholder isunaware and later finds out about a card purchase we risk a chargeback.
Why am I getting a blank page after clicking "pay now" button inyour checkout?
This is likely happening because your shopping cart exceeds the maximum allowed payment amountfor the payment method you have selected. Try to checkout with less value in shopping cart orselect another payment method. These strict limits only apply to a few payment methods such aspaysafecard and it is fairly unusual that the limits comes into play but nonetheless weapologize for the inconvenience.
Why do you need verification before delivering orders?
We verify new customers paying with card or PayPal to protect ourselves from fraudulent payments.Identity theft and credit card fraud can easily bring an e-commerce website to its knees if keptunchecked. Customer verification is explained in full in our Terms and Conditions of thewebsite.
What alternatives are there to verification?
Unfortunately, there is no way verification for new customers paying with card or PayPal. If youdon't want any verification you can use some other payment options instead such as Paysafecard,Bitcoin, Western Union and others.
Do you feature loyalty program, discounts, bonuses, rewards orspecial campaigns?
Yes we do all of the above. Click and read more about our promotions and Level Up XPerience.
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