Program Manager, Implementation Standards
What we need
Corpay is currently looking to hire a Program Manager, Implementation Standards within our Implementations Division. This position falls under our Corpayline of business and is located inBrentwood, TN. In this role, you will work closely with leadership and key internal stakeholders to promote a culture of excellence. This role owns the program that audits existing processes and proactively recommends best practices. In areas where no process exists, this team member will advocate for new practices to improve the efficiency of the implementations and vendor enrollment teams. Additionally - this role will be responsible for building and maintaining best in industry process documentation, as well as training team members on both the recommended practices and documentation. Facilitating scalable change will be critical to success in this role.
Who you are: You communicate effectively with leadership. You are a strong critical thinker comfortable making data driven decisions and articulating necessary process and best practice changes (procedural and/or behavioral). You are capable of influencing without authority and are skilled at communicating across levels and functions. You have a passion for helping clients maximize the business value outcomes that are possible by elevating the clients' engagement and ownership of fully understanding and owning their new Corporate Payments program. You are always looking to improve processes and are reflective on improving your own processes. You measure effectiveness and you make us better month over month. You enjoy coaching people and helping them find their own passions. You have a bias for action and thrive in matrixed, fast paced environment. You have demonstrated the ability to learn quickly and work effectively in a rapidly changing environment and deal with the stresses and tensions of a high-profile area. You understand how to work directly with a large number of cross functional stakeholders and can drive teams with differing perspectives in a unifying direction. You enjoy change management - inclusive of establishing measures to determine impact of marginal adjustments in process and approach. You will report directly to Manager, Implementations Standardsand regularly collaborate with Senior Leadership.
How We Work
As a Program Manager, Implementation Standards you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Brentwood, TN
- Company-issued equipment
- Monthly home internet stipend
Core Responsibilities:
- Responsible for establishing, deploying and maintaining best practice methods
- Establish clear internal process, documents, reporting, and ceremonies to facilitate adoption and overall utilization of best practices
- Communicate current state and progress of program best practices and continuous process improvement efforts
- Collaborate with leadership to stay ahead of operational trends and manage exceptions
- Think systematically in putting in place processes that can scale and sustain a large cross-functional organization
- Draw insights from qualitative and quantitative analysis, synthesize summaries and make recommendations
- Create compelling presentations to effectively communicate complex issues to the executive team and to external stakeholders
- Assesses training needs and conducts training with internal stakeholders
Qualifications:
- Bachelor's degree is required; or equivalent combination of education and experience that is required for the job
- 7+years of experience in a professional work environment
- 5+ year of experience with implementations, client support, or customer-interfacing roles
- Demonstrated experience with process auditing and process improvement
- Strong interpersonal skills, solid analytical skills and attention to details
- Strategic thinker and ability to understand various client's businesses, technology and financials
- Demonstrated ability to work calmly in a fast-paced team environment
- Excellent communication skills, both verbal and written
- Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
- Keep informed of new enhancements to the system
- Familiarity with project management software, tools and techniques
- Accounting knowledge is strongly preferred
- Knowledge of payment processing industry preferred
Key Attributes of the Ideal Candidate:
- A consultant by nature
- Very comfortable with ambiguity
- Someone who is quick to catch on to processes and process changes
- A person who does not get intimidated easily by conflict and can face it head on in a professional manner
- Someone who can delegate effectively in a matrix management role
- A person who thrives in an environment of collaboration. A true team player by actions and not just words.
- Someone who can juggle multiple tasks and processes in various phases
- A person who when needed can think outside of the box
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-QB1 #LI-Corpay #LI-Hybrid
Other details
- Job Family Managers
- Pay Type Salary
- Employment Indicator Employee
Apply Now
More Information on FLEETCOR
FLEETCOR operates in the eCommerce industry. The company is located in Beaverton, OR, Portland, OR, Wichita, KS, Bloomington, MN, Schaumburg, IL, Lexington, KY, Brentwood, TN, Nashville, TN, Atlanta, GA and Peachtree Corners, GA. It has 6156 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 33 open jobs at FLEETCOR, click here.
